Modules
Incident Management Module
Stop managing fleet incidents through spreadsheets and email threads. Rently centralizes the entire lifecycle of every claim, in one place, from the moment the damage occurs.
Booking-linked Registration
Register an incident directly from the relevant booking , whether the vehicle was just returned, the booking is still active, or a vehicle swap occurred mid-rental. Every claim stays connected to its source.
Incident Type Management
Define your own incident categories and assign each one to a franchise type, damage, rollover, theft, or hail. Your classifications, your rules, are built directly into the registration flow.
Repair Budget Tracking
Build detailed repair budgets within the incident record using pre-loaded items. Costs are capped automatically at the franchise limits corresponding to each incident type — no manual calculations needed.
Responsible User Assignment
Assign a team member to own each incident. Track who is responsible, monitor progress, and ensures no claim falls through the cracks as it moves from initiation to resolution.
Complete Incident Control
From the moment it happens to the final payment, nothing slips through. Rently's Incident Management Module lets your team register a claim on the spot and immediately begin capturing every detail that matters: incident type, vehicle, date, notes, third-party information, insurer details, report number, inspection location, and supporting files.
As the case progresses, the same record tracks the repair budget, insurance recovery status, invoices, and payments — all in one place, visible to the right people at every stage.
Complete Fleet Incident Management for Car Rentals
Third-Party Data Capture
Store complete third-party information for each incident — document type and number, name, driver's license, phone, insurer, policy number, report number, and report date. Everything you need, in one structured record.
Insurance Recovery Tracking
Flag incidents with insurance recovery potential, record insurer details, covered amounts, inspection location, and last contact date. Keep your insurance claims organized and auditable from day one.
Status Workflow
Move each incident through a clear lifecycle — Started, In Process, or Finished. Always know where every open claim stands, without chasing down updates from your team.
Invoice & Payment Management
Create invoices and register payments directly from the incident record. Costs charged to the customer are automatically capped at the applicable franchise limit — accurate billing, every time.
Centralized Incident Grid
Every incident your fleet has ever had lives in one searchable, filterable grid. Full history, full visibility, for your operations team, your finance team, and your management.
Schedule a Live Demo
See how the Incident Management Module gives your team full control over every claim, from first report to final payment.