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Customer Service
Contact Personnel
4 weeks
A program aimed at all contact personnel to improve the quality of customer service and create memorable experiences.
What you will learn:
🔹Premium care techniques
🔹Objection Handling
🔹Effective Communication
🔹Conflict Resolution
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Leadership for Managers
Branch Managers
6 weeks
Specialized program for branch managers focused on developing effective leadership and team management.
What you will learn:
🔹Situational Leadership
🔹Team Management
🔹Decision Making
🔹Talent Development
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Corporate Sales
Sales team
5 weeks
Specialized strategies for attracting and retaining high-value corporate accounts in the business sector.
What you will learn:
🔹B2B Prospecting
🔹Advanced Negotiation
🔹Key Account Management
🔹Value Propositions
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Customer Experience
The whole team
4 weeks
Design memorable experiences that build customer loyalty and generate positive recommendations.
What you will learn:
🔹Journey mapping
🔹Touchpoints
🔹Satisfaction measurement
🔹Loyalty programs
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Executive Directorate
Owners and directors
8 weeks
Exclusive program for rent-a-car owners focused on business strategy and sustainable growth.
What you will learn:
🔹Strategic planning
🔹Financial analysis
🔹Market expansion
🔹Business innovation
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Science of Success
Management and admin
3 weeks
Key metrics and KPIs for optimizing profitability and making data-driven decisions.
What you will learn:
🔹Profitability KPIs
🔹Cost Analysis
🔹Strategic Pricing
🔹Executive Dashboards
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Social Selling
Marketing team
4 weeks
New digital marketing to attract customers using social media and digital tools.
What you will learn:
🔹Social Media Marketing
🔹Viral Content
🔹Lead Generation
🔹Automation
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Develop your Human Resources
Management and HR
6 Weeks
Program to develop internal talent and create high-performance work teams.
What you will learn:
🔹Effective recruitment
🔹Continuous training
🔹Performance evaluation
🔹Talent retention